Author: Huibie Jones

As a facilitator, it is only natural to wonder what goes on in the heads of your learners, especially on their first day. You also wonder whether the things that you say and do in the classroom and the learning that takes place, really takes root and actively influence thinking patterns, emotions and behaviours. To […]

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Organisations in South Africa used to be quite safe, and operated in a fairly predictable environment, before the political transformation of 1994. Many industries were protected by government regulations. Since the transformation, South Africa has, however, been forced into a jungle of international competition. Restructuring, improved business processes ,and enhanced customer service have become the […]

Read More… from 20 Keys for sustainable operations